PRIVACY POLICY

Effective date: 2026

DOVE Instruments respects the privacy of visitors to this website and is committed to handling personal information responsibly, securely and in accordance with applicable data protection and privacy laws.

This Privacy Policy explains what information may be collected through or in connection with this website, how it may be used and the choices available to website visitors.

Information DOVE Instruments May Collect

This website is primarily informational and does not currently provide an online contact form or online payment facility.

DOVE Instruments may receive personal information when a visitor voluntarily contacts DOVE Instruments by email, telephone, WhatsApp, LINE or another communication channel. This information may include:

  • Name;
  • Company name;
  • Email address;
  • Telephone or messaging contact details;
  • Country and project location;
  • Inquiry, order or project information;
  • Technical requirements;
  • Documents, photographs or other information voluntarily provided; and
  • Correspondence and communication records.

Visitors should provide only information that is relevant and necessary for their inquiry.

Technical Information

When visitors access the website, limited technical information may be processed automatically by the website, hosting provider or security services. This may include:

  • Internet Protocol (IP) address;
  • Browser type and device information;
  • Operating system;
  • Date and time of access;
  • Pages requested;
  • Referring website; and
  • Technical and security logs.

This information may be used to operate, maintain, protect and troubleshoot the website.

How Information May Be Used

Personal information may be used to:

  • Respond to inquiries and requests;
  • Provide product, technical, quotation or service information;
  • Communicate regarding potential or existing business relationships;
  • Prepare quotations, invoices, shipping documents or other requested materials;
  • Process and administer orders or contractual arrangements;
  • Provide customer and technical support;
  • Maintain business and correspondence records;
  • Protect the website, systems, users and business against misuse, fraud or security threats;
  • Comply with applicable legal, regulatory, accounting and administrative requirements; and
  • Establish, exercise or defend legal rights.

DOVE Instruments uses personal information only for relevant business, operational, legal and administrative purposes.

Legal Basis for Processing

Where required by applicable law, personal information may be processed on one or more of the following grounds:

  • The visitor has provided consent;
  • Processing is necessary to respond to a request or take steps before entering into a contract;
  • Processing is necessary to perform a contract;
  • Processing is required to comply with a legal obligation; or
  • Processing is necessary for legitimate business interests, provided that such interests are not overridden by the individual’s applicable privacy rights.

Cookies and Similar Technologies

This website may use limited, strictly necessary technical cookies or similar browser technologies required for website security, proper operation and essential functionality.

The website does not currently use cookies for advertising or behavioural profiling and does not currently use Google Analytics or similar visitor analytics services.

Because only essential technical functionality is currently used, the website does not presently display a cookie consent banner. If non-essential analytics, advertising or other consent-dependent technologies are introduced in the future, this Privacy Policy and the website’s consent arrangements will be reviewed and updated accordingly.

Disclosure of Information

DOVE Instruments does not sell or rent personal information.

Information may be disclosed only where reasonably necessary to:

  • DOVE Instruments personnel responsible for handling the inquiry or business relationship;
  • Other relevant entities within DOVE Group, where necessary to respond to an inquiry or provide requested products or services;
  • Service providers supporting website hosting, email, communications, information technology, security, logistics, professional services or business administration;
  • Banks, shipping providers or other parties involved in an authorized transaction;
  • Government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by law; or
  • Professional advisers where necessary to protect legal or business interests.

Service providers are expected to process information only for the relevant purpose and subject to appropriate confidentiality and security requirements.

Third-Party Services and External Links

The website may contain links to third-party websites, social-media platforms or communication services, including WhatsApp, LINE, YouTube, Facebook, Instagram, LinkedIn and other external services.

When a visitor follows an external link or uses a third-party communication service, that third party may process information according to its own privacy policy and terms. DOVE Instruments does not control and is not responsible for the privacy practices, security or content of independent third-party services.

Visitors should review the applicable privacy information before providing personal information to a third party.

International Processing

DOVE Instruments is based in Thailand and may communicate with customers, suppliers and service providers internationally.

Where personal information is transferred or processed outside the individual’s country, DOVE Instruments will handle the information in accordance with applicable legal requirements and use reasonable safeguards appropriate to the nature of the information and processing.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and transaction records, fulfilling contractual obligations, resolving disputes and complying with legal, tax, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the communication, transaction and applicable legal obligations.

Information Security

DOVE Instruments uses reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure. Visitors should exercise appropriate care when transmitting confidential or sensitive information electronically.

Privacy Rights

Depending on the applicable law and circumstances, individuals may have the right to:

  • Request access to personal information held about them;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of information where legally applicable;
  • Object to or request restriction of certain processing;
  • Withdraw consent where processing is based on consent; and
  • Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal limitations and verification of identity.

Children’s Privacy

This website is intended for business and professional audiences and is not directed to children. DOVE Instruments does not knowingly seek to collect personal information from children through this website.

Changes to This Privacy Policy

DOVE Instruments may update this Privacy Policy when website functionality, business practices or applicable requirements change.

The current version will be published on this page with its effective date.

Contact

For questions concerning this Privacy Policy or the handling of personal information, please contact DOVE Instruments through the Contact Us page.